Local Authority Contract Monitoring Return template
A quarterly monitoring return for a service commissioned by a local authority, covering activity against the contract's key performance indicators, outcomes and service user feedback.
Shared by test charity for ted 5 questions Narrative, Number, Chart Updated Oct 2026
What this report asks
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How did the service perform against each key performance indicator?
Guidance: Go through each KPI in the contract specification, giving the target, the actual figure and a short comment.
Narrative Number -
How many referrals did the service receive, and from where?
Guidance: Give total referrals and break them down by referral source.
Number Chart -
What outcomes did service users achieve?
Guidance: Report the outcome measures required by the contract, with numbers and percentages.
Narrative Chart -
What feedback did service users give?
Guidance: Summarise satisfaction results and any complaints or compliments received, with the action taken.
Narrative -
Are there any issues the commissioner needs to know about?
Guidance: Note any risks to delivery, staffing changes, safeguarding concerns or proposed changes to the service.
Narrative